Add impact to your communication
Communication technologies – web, telephone, video, text and instant messaging technologies are changing the way you can communicate to customers and how they can interact with your business. The challenge for any business is to know what is available and how to use these technologies effectively.
To meet this challenge, InterActive Voice provides the expertise and access to the right applications to improve the customer experience, provide increased productivity and improve the effectiveness of your communication.
Whether your communication needs relate to external customers, employees, channel partners, sales agents, investors, members, or volunteers, we guarantee there are opportunities to significantly improve the effectiveness, impact and cost structure over current approaches.
Your Website Can't Do Everthing
Despite the tremendous power offered by on-line tools, the truth is customers still use and want access to multiple channels of communication. For example,the phone remains a powerful tool for builidng relationships, providing information or closing a sale. Consider this:
- 72% of customers prefer using the telephone to conduct business according to Yankee Group survey completed in 2007;
- 44% more customers prefer phone communication over email;
- 86% of surveyed consumers are willing to use automated phone systems according to Harris Interactive;
- $1 per transaction cost for phone and web self service versus up to $6 for "live" answer;
- almost 50% of customers prefer talking or meeting with businesses they buy from and prefer a channel other than email.
- A majority of website visitors still call for more information even when they are on your site.
Are you making the most of every opportunity to communicate your message, interact with customers or expedite your customer interactions?
What does this mean for your business?
No single communication channel can satisfy all your customers, all the time. Success in attracting and keeping customers, inspiring employees or volunteers, or providing better levels of service is based on adopting communication technologies that make a difference.
If you don't know where to start or what choices you have, InterActive Voice can help assess and implement the right solution. We specialize in hosted services that:
· Reduce labour costs
· Increase customer service options
· Boost sales results
· Offer customers choice
· Integrate with existing systems and channels
Discover the power and the lower cost option of hosted communication services.